Shipping & Returns

General

Our return policy lasts 30 days. If more than 30 days have gone by since the day you received your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and you need to include the original receipt.

Please send us an email at: [email protected] in case you would like to return/replace purchased products.

Knives that have been initially sharpened on your demand by our master sharpener are not eligible for refund. This also includes items specially pre-ordered for You.

We carefully inspect every item before we send it to you, but it is out of our reach if something happens during transport. In case of defective products, we will exchange or refund you the full amount (if we don’t have another piece in stock), including shipping fees.

Since we are a small company we can’t offer a free return shipping at this time.

Cancelations

Before we process your order (it takes about 1-2 business days), you can cancel it and get a full amount refund, including shipping costs. Simply reply to our order confirmation email or email us at: [email protected].

Once your order is processed (meaning: shipping label is generated), you can still cancel your order, however you will first need to receive your ordered items (or just not to accept the package) and then send them back to us to receive a refund (you will be charged for the initial shipping).

For orders with free shipping we will subtract amount from the table above.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and:

• for returns (meaning: orders shipped) a store credit will be applied to your account or we will issue a coupon for that amount
• for cancelled orders (meaning: no shipping label was issued) we will refund the full amount with the initial payment method.

Exchanges

We carefully examine every product before it is shipped, but we can’t guarantee if products get damaged during transportation. This is why you should inspect the package when it arrives and write a report with the shipping company in case of any damage. This would be the ground to move forward with the exchange of damaged items.

Shipping of returns

Shipping costs are non-refundable unless the received items were damaged during transport. To receive a full refund you need to send us a scan of the protocol written with the courier upon receiving the damaged package.

You can ship your items to our office with your preferred service. You need to use a services that provides a trackable parcel  service with shipping insurance, as we can’t guarantee that we will receive your returned item(s).

You can send the returns to our partner location:

Sushi Corner
kamimoto
Pawla Wlodkowica 12a
50-072 Wroclaw
Poland