Shipping & Returns

Shipping Information

Shipping rates

All orders will be processed in PLN or EUR during checkout.

  • €10.00 EUR (40 PLN) – flat European Union rate with (courier DPD delivery, about 2-7 business days).
  • FREE – all orders over about €200.00 EUR (800 PLN).

* Shipping within Poland is FREE for orders above 25 EUR (100 PLN), as our offices are located here.
** For shipping to Russia please get in touch with us.

Delivery time

We use different couriers for express shipping, depending on the customer country. We will process your order within 1-2 business days. At that time you will receive a confirmation email with a tracking number/link. Expect to receive your order in about 2-5 business days, depending on the area of the world you live in. We ship our knives from Poland located in the heart of Europe.

For products not in stock marked as available for backorder, shipping times can take about 4-12 weeks. You can contact us before ordering for more precise estimate.

Uniqueness of products

All Japanese kitchen knives in our store are handmade from natural materials. Slight variations in colour, texture, weight and other dimensions are possible, a specially regarding the vintage porcelain. We try to give a good photographic representation of our products, however computer screen resolution and colours do vary so products might not look exactly as they are seen on screen.

Orders within European Union

For orders placed from the 28 countries in the European Union there are no additional charges. UK remains a full member of the EU until further developments of Brexit. See below for orders from Non-EU countries.

International (Non-EU) orders

For international orders outside of the EU, your order may be subject to VAT, import and/or tax duties, which are levied once your package reaches your country. We ship your package DDU, “duties and taxes unpaid”, and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s customs policies, please contact your local customs office.

Returns Policy

General

Our return policy lasts 30 days. If more than 30 days have gone by since the day you received your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please send us an email in case you would like to return/replace purchased products.

Knives that have been initially sharpened on your demand by our master sharpener are not eligible for refund.

We carefully inspect every item before we send it to you, but it is out of our reach if something happens during transport. In case of defective products, we will refund you the full amount, including shipping fees.

Cancelations

Before we process your order (it takes about 1-2 business days), you can cancel it and get a full amount refund, including shipping costs. Simply reply to our order confirmation email or contact us.

Once your order is processed (meaning: handed over for shipping), you can still cancel your order, however you will first need to receive your ordered items (or just not to accept the package) and then send them back to us to receive a refund (you will be charged for the initial shipping). For orders with free shipping we will subtract 10 EUR from your return amount.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We carefully examine every product before it is shipped, but we can’t guarantee if products get damaged during transportation. This is why you should inspect the package when it arrives and write a report with the shipping company in case of any damage. This would be the ground to move forward with the exchange of damaged items.

Shipping of returns

Shipping costs are non-refundable unless the received items were damaged during transport. To receive a full refund you need to send us a scan of the protocol written with the courier upon receiving the damaged package.

You can ship your items to our office with your preferred service. You need to use a services that provides a trackable parcel  service with shipping insurance, as we can’t guarantee that we will receive your returned item(s).

Return address

You can send the returns to our partner location:

Sushi Corner
kamimoto
Pawla Wlodkowica 12a
50-072 Wroclaw
Poland

Customer service

We strive to solve any issues fast and with as little hassle for you. If you have some additional questions please contact us.